Privacy Policy

1. Introduction

ShaniReels, operated by Khanal PVT Ltd ("we", "us", "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI video generation platform at shanireels.com ("the Service").

2. Information We Collect

2.1 Information You Provide

• Account information: name, email address when you sign up
• Payment information: processed securely through Stripe; we do not store full card details
• Content: images and prompts you upload for video generation
• Communications: messages you send to our support team

2.2 Information Collected Automatically

• Device information: browser type, operating system, screen resolution
• Usage data: features used, generation counts, session duration
• Device fingerprint: a hashed identifier used solely to prevent free-tier abuse
• Log data: IP address, access times, pages viewed

3. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Service
• Process payments and manage subscriptions
• Generate AI videos based on your uploaded content and prompts
• Prevent abuse, fraud, and enforce usage limits
• Send service-related communications (billing, updates, security alerts)
• Improve and optimize our platform and AI models
• Comply with legal obligations

4. Data Storage and Security

Your data is stored securely using Supabase (hosted on AWS infrastructure). Uploaded images for AI video generation are stored temporarily and may be automatically deleted after processing. We implement industry-standard security measures including encryption in transit (TLS/SSL) and at rest. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Third-Party Services

We use the following third-party services that may process your data:

• Supabase: Authentication and data storage
• Stripe: Payment processing
• RunPod: AI video generation (images are sent for processing)
• Vercel: Website hosting and deployment
• Google: OAuth authentication (if you sign in with Google)

Each third-party service has its own privacy policy governing the use of your information.

6. Cookies and Tracking

We use essential cookies for authentication and session management. We use device fingerprinting (browser characteristics hashed into an anonymous identifier) solely to enforce free-tier usage limits and prevent abuse. We do not use third-party advertising cookies or trackers.

7. Data Retention

We retain your account data for as long as your account is active. Uploaded images for AI generation are stored for up to 30 days after generation and then automatically deleted. Usage logs are retained for billing and abuse prevention purposes. You may request deletion of your account and associated data at any time by contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

To exercise any of these rights, please contact us at support@shanireels.com

9. Children's Privacy

The Service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to these countries.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: support@shanireels.com

Khanal PVT Ltd